We, at BigSys Infotech, understand your needs and assist you with our Application Support and Maintenance (ASM) services. We provide constant maintenance and support while reducing cost through our onsite-offshore model. You get access to new functionalities and enhancements in your existing applications. Apart from providing some of the most sophisticated, business aligned and innovative software to our customers, we are equipped with the necessary experience and expertise to provide 24/7 support. Through our regular patches and systematic monitoring, you will never have to worry about application downtime. We manage applications built using a wide variety of technologies. Bigsys Infotech expertise spans Microsoft Technologies, J2EE, Java, Oracle, SAP, as well as other platforms, databases, languages, software, and enterprise applications. Ultimately, we help provide a robust, simplified, scalable, and efficient IT landscape which aids in a seamless process flow and uninterrupted business transactions - making sure you stay ahead of your competition.

What we offer

Support: Level 1

1. Service desk support
2. Monitoring, ticket generation through SPOC
3. Incident response and resolution

Support: Level 2

1. Production support for server, applications, and database
2. Deep technical support and deployment
3. Ensure SLA compliance for incident response and incident resolution
4. Ticket updation and escalation as required

Support: Level 3

1. Bug analysis, fixes and deployment support
2. Preventative maintenance, fixes and deployment support
3. System endurance improvement through root cause analysis (RCA), fixes and deployment support
4. Minor/major augmentation and deployment support
5. Provide full support to Level 2 team for all-hands-on-deck production issues

Key features

• Better decision-making – Corporate decision makers will no longer have to make important business decisions based on limited data and hunches. Data warehouses store credible facts and statistics, and decision makers will be able to retrieve that information from the data warehouse based on their personal needs. In addition to making strategic decisions, a data warehouse can also assist in marketing segmentation, inventory management, financial management, and sales.
• Quick and easy access to data – Speed is an important factor that sets you above your competitors. Business users can quickly access data from multiple sources from a data warehouse, meaning that precious time won’t be wasted on retrieving data from multiple sources. This allows you to make quick and accurate decisions, with little or no support from your IT department.
• Data quality and consistency – Since data warehouses gather information from different sources and convert it into a single and widely used format, departments will produce results that are in line and consistent with each other. When data is standardized, you can have confidence in its accuracy, and accurate data is what makes for strong business decisions.